Returns & Exchanges
You will have two options for returns and exchanges.
To surrender the items at a physical store of the item’s brand.
Or if no store is located nearby, contact our customer support to facilitate return via our courier who will return the items to us where we will perform product inspection. If deemed fit for replacement, we will replace the items and send back the new items free of shipping charges.
Orders placed on Holidays, Fridays, Saturdays, and Sundays will be processed and picked up from our warehouse the following business day (e.g. Monday).
- User has the option to return the defective/damaged purchased merchandise within seven (7) days on the following conditions:
The item is in its original packaging.
The item has no visible damage.
The item is unopened / unused.
NOTE: Generally, only defective and/or damaged items will be entertained for exchange. lease note that promotional and sale items are can no longer be exchanged or returned.
- The original receipt or invoice SHOULD be presented when returning defective/damaged goods.
A copy will be included in the package. If it has been misplaced or become unavailable, a copy may be printed through the Invoices section in your Pretty Bubble Dog Online Store account.
- All returned items shall be subject to quality control and assessment to confirm its condition.
- The following shall explain the refund process on each mode of payment:
Pretty Bubble Dog Online Store does not capture payments unless the items are deemed available and the purchase is sure to push through. However, in cases where a refund is unavoidable, we will refund the amount to the account the customer used to pay for the purchase within 7 days of finalization of the order.
For instances where changes in the order is needed and refunding is unavoidable, we will deposit the amount to the customer’s bank account. The deposit will be made 1-3 business days upon finalizing the order.